At Tellus Learning Academy Pvt. Ltd., all our offerings are digital products and services delivered electronically. Please read our policy carefully to understand how and when your purchased services will be made available.

1. Mode of Delivery

• Our courses, learning materials, and access credentials are delivered digitally via:

  • User dashboard on our LMS platform

  • Email (for login credentials, updates, or downloadable content)

2. Delivery Timeline

• Course access is typically granted immediately upon successful payment.

• In rare cases, it may take up to 24–48 hours due to technical verification or system issues.

• For downloadable materials (PDFs, certificates), delivery may occur within 1–3 business days after completion of course requirements.

3. Shipping Charges

• No physical shipping is involved. Hence, no delivery or shipping charges apply.

4. Failed Delivery

If you do not receive access or content within 48 hours of payment, please contact our support team with your payment ID or order number. We will investigate and resolve the issue promptly.

5. Contact for Delivery Support

If you face any issues related to course access or delivery, reach out to:

Email: admin@tellusonline.com