Welcome to Tellus Learning Academy Pvt. Ltd. (“we”, “us”, or “our”). By accessing or using our online learning platform, mobile app, or any of our services (collectively, the “Platform”), you agree to be bound by these Terms and Conditions (“Terms”).

Please read them carefully before using our services.

1. Acceptance of Terms
By accessing or using our platform, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use the platform.

2. User Eligibility

• You must be at least 13 years old or have parental/guardian consent to use the platform.
• You agree to provide accurate information during registration and keep your account credentials secure.

3. Services Offered
We provide:

• Online educational content and training
• Recorded classes and learning materials
• Assessments, quizzes, and certifications
• Student support and counseling services
• We reserve the right to modify or discontinue services at any time.

4. Payment Terms

• All payments are securely processed through Razorpay.
• Fees once paid are generally non-refundable, unless explicitly mentioned or applicable under Indian consumer law.
• You agree to pay all applicable charges related to your selected course or subscription.
• In case of payment failure or unauthorized transactions, please contact us immediately.

5. Intellectual Property
All content, including videos, materials, graphics, logos, and trademarks are the exclusive property of Tellus Learning Academy Pvt. Ltd..
You may not copy, distribute, or reuse our content without written permission.

6. User Conduct
You agree not to:

• Use the platform for illegal or unethical purposes
• Share your account credentials with others
• Post or transmit any harmful, offensive, or misleading content
• Attempt to hack, damage, or reverse engineer our systems
• We reserve the right to suspend or terminate accounts that violate these terms.

7. Third-Party Services
We may link to third-party services (e.g., Razorpay, YouTube, Zoom). We are not responsible for their terms, content, or privacy practices.

8. Limitation of Liability
We strive to provide accurate and quality content. However:

• We do not guarantee that our platform will always be error-free or uninterrupted.
• We are not liable for any direct, indirect, or incidental loss resulting from use or inability to use our services.
• 9. Refund & Cancellation Policy:
• No refunds will be issued once a course is accessed, except in specific cases like duplicate payments or technical errors.
• Cancellations must be requested via email within 48 hours of purchase, and are subject to review.

10. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Thrissur, Kerala.

11. Changes to Terms
We may update these Terms from time to time. Continued use of the platform after changes means you accept the new Terms.

12. Contact Us
For any queries, support, or complaints, please contact:

Email: admin@tellusonline.com